FAQS
WHAT IS OUR CONTACT?
Email us at kontact@klise.co
WHAT IS OUR RETURN POLICY?
To process a return, click the "Return" link at the bottom of our page and follow the steps.
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn.
If you are having issues with a return, you can contact us at kontact@klise.co.
Orders placed with discount or promotion codes are not eligible for refunds or exchanges.
If you need to exchange an item, please contact us at kontact@klise.co
HOW IS MY REFUND PROCESSED?
We will notify you once we've received and inspected your return, and let you know if the refund was approved. Once approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please contact us at kontact@klise.co
WHAT IS OUR SHIPPING POLICY?
Order processing time is typically 1-2 business days Mon-Friday. Weekend orders will be processed the next business day (Monday).
Delivery delays are common with shipping carriers, especially during the holiday seasons. Klise has no control over shipping carriers once orders have been dispatched, but we are happy to assist in the event you have trouble receiving your order.
HOW IS SHIPPING CALCULATED?
Shipping is a flat rate of $5.00USD.
WHAT COUNTRIES DO WE SHIP?
We currently only ship within the USA.
CAN I GET A REFUND OR EXCHANGE IF MY ORDER DOESN'T FIT?
Yes, please follow the steps after clicking on the "Returns" link and we will accommodate your request.
WHAT IF THE SHIPPING CARRIER NOTIFIES ME OF DELIVERY BUT I DIDN'T RECEIVE MY PACKAGE?
Please contact the shipping carrier right away to locate your order. If they are unable to locate your package, please contact us and we will do our best to assist you.